Prism Health Care Services will coordinate delivery of durable medical equipment upon receiving the health medical plan required documentation for delivery of services. Once the order has been approved in accordance with the medical plan requirements, our team will contact the patient/caregiver for the following.
- Reimbursement assistance:
- Review financial responsibility.
- Collect any out-of-pocket costs not covered by the medical health plan.
- Submit the bill to the medical health plan for reimbursement.
- Obtain ongoing prior approval and other required documents for the length of the equipment rental period.
- Discharge assistance: We work directly with physicians and discharge planners to ensure a smooth transition from hospital to home. We coordinate and schedule delivery of the prescribed equipment.
- Patient and caregiver training and assessment: Contingent on the prescribed equipment, the delivery personnel will provide the following:
- Equipment education
- Related accessories for safe operation
- Information on how to disinfect or care for the prescribed equipment
- A review of emergency preparedness
- A home safety inspection (when applicable) to identify any safety or health hazards. Home safety hazards may include:
- Throw rugs
- Furniture layout
- Bathroom safety
- Cluttered stairways or blocked exits
- Presence of smoke detector (for fire safety when oxygen is in use)
- Fire risks
- Unsecured doors
- The required proof-of-delivery paperwork to submit to the medical health plan
- Equipment return demonstration.
- 24-hour emergency service: Contact Prism Health Care Services at (847) 310-4730, option 9, to reach out to on-call staff in case of an emergency. Prism Health Care Services provides 24/7 on-call services for life-sustaining equipment such as bi-level respiratory assist devices, non-invasive ventilation, oxygen and enteral food pumps.
- Treat each individual and property with respect, consideration and recognition of the client dignity and individuality.
- Review and document grievances and complaints and respond accordingly within three business days.
- Keep all information confidential in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Furniture relocation: Prism Health Care Services delivery personnel are prohibited from moving or relocating personal furniture for patients. For customers receiving medical equipment such as hospital beds and patient lifts, please make sure to have the area clear for the delivery personnel. In addition, Prism Health Care Services is not responsible for moving medical equipment from one address to another. Customers or caregivers must make their own independent arrangements for address changes and notify Prism of the new location.