Frequently Asked Questions

Which delivery options are available?
  • Home delivery
  • UPS
  • In-store pick up
What are the Medicare Face-to-Face Requirements?
On July 1, 2013, section 6407 of the Affordable Care Act established operational protocols necessary to comply with face-to-face encounter requirements for certain DME items. The law states that:

  • A patient encounter must occur within six months prior to the order being written for DME.
  • A physician, nurse practitioner, physician assistant or clinical nurse specialist must have a face-to-face encounter with the patient.
  • If the face-to-face encounter has occurred within six months and is completed by a physician assistant, nurse practitioner, or clinical nurse specialist, the physician must cosign and date the pertinent portion of the face-to-face encounter.
What must be documented in the face-to-face encounter?
Beneficiary was evaluated and/or treated for a condition that supports the DME ordered.
What DME items require a face-to-face and a written order prior to delivery?
  • Bilevel positive airway pressure
  • CPAP
  • Cough assist
  • Hospital beds
  • Nebulizer
  • Oscillatory devices
  • Oxygen
  • Seat lift
  • TENS
  • Traction devices
  • Ventilator
  • Wheelchairs and accessories
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